Customer Success & Account Manager – Gurgaon

Experience: 1–5 years

Department: Customer Success / Client Relations

Employment Type: Full time, In-person

Salary: ₹3.5–4.5 LPA (1–2 yrs) | ₹6.5–7.5 LPA (4–5 yrs)

About the Role

We're hiring a Customer Success Manager to lead post-sales implementation and adoption of Bandhoo's software platforms for Real Estate & Construction clients. You'll own client relationships end-to-end — onboarding, retention, account growth, and issue resolution — working closely with Operations, Support, Product, and Sales.

Key Responsibilities
Serve as the primary point of contact for assigned clients
Onboard new clients and drive smooth product adoption
Monitor client usage, satisfaction, and account health; flag risks and opportunities early
Resolve client issues and escalations by coordinating across internal teams
Run regular client check-ins and business reviews
Support renewal discussions and identify upsell/cross-sell prospects with Sales
Track account metrics (retention, CSAT, NPS, renewal rates)
Maintain accurate client records and interaction history
Build account plans and success strategies tailored to client needs

Requirements
1–5 years of experience in Software, Real Estate & Construction, Client Relationship Management,



Key Account Management, or Customer Success
Experience in the Real Estate & Construction sector preferred
Advanced MS Excel / Google Sheets
Experience with ERP tools and software platforms
Strong communication skills in English and Hindi
Robust stakeholder management and cross-functional coordination

Nice to Have
Experience with ERP tools (e.g., SAP), construction software (AutoCAD, Autodesk Construction Cloud, CostX, Candy), or Procure-to-Pay platforms (e.g., SAP Ariba)
MS PowerPoint for client presentations and business reviews
BE/B. Tech (Civil, Mechanical, Electrical) or B.Arch, BCA/MCA, or BBA/MBA
Relevant industry or software certifications

Benefits
Cell phone reimbursement
Health insurance
Provident Fund

Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person Job Type: Full-time

Pay: ₹350,000.00 - ₹750,000.00 per year

Benefits
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Work from home

Education:
Bachelor's (Preferred)

Experience:
Client handling : 1 year (Required)

Location:
Gurugram, Haryana (Required)

Work Location: In person

📌 Customer Success & Account Manager Gurugram (India)
🏢 Bandhoo Solutions and Services
📍 India