Urgent Hiring | 1 Year Experience | Mohali | Full time (In-Office)

Shift Timings: 9-Hour Shift Starting Around 2:00 PM IST

Reporting To: Team Lead – Strategic Account Manager

We are looking for a Customer Success Executive to support and manage existing Outplay customers, help them get maximum value from the product, and contribute towards customer retention, product adoption, relationship management, and account expansion.

Key Responsibilities
Manage day-to-day communication and follow-ups with existing customers.
Build robust relationships with customers and understand their requirements and challenges.
Support customers in effectively using Outplay and improving product adoption.
Proactively follow up with customers to identify concerns, usage gaps, and potential churn risks.
Coordinate with internal teams to ensure timely resolution of customer issues and requirements.
Conduct regular customer check-ins and account reviews.




Identify upsell and expansion prospects within existing accounts and coordinate with the relevant teams.
Track customer engagement, product usage, account health, and follow-up activities.
Maintain accurate customer records, interactions, and updates in the CRM.
Contribute towards overall customer retention and revenue expansion targets.

Key Success Metrics
Customer Retention and Churn Reduction.
Product Adoption and Customer Engagement.
Account Expansion/Upsell Contribution.
Customer Concern Resolution.
Overall Account Health.

About Company: Jungleworks is a tech-loaded solution for your on-demand business. From customer-facing to delivery management and customer engagement platforms, we provide a technology suite for everything. Our product list consists of Yelo, Tookan, Panther, and Hippo.

📌 Customer Success Executive In Mohali Sahibzada Ajit Singh Nagar (India)
🏢 JungleWorks
📍 India