Customer Assistance Manager-Business Loans-Hardship Assistance Unit - Manage customer assistance specifically for business loans within the hardship assistance unit.
Handle customer queries and provide support related to business loan hardships.
Coordinate with internal teams to facilitate loan assistance and resolution.
Ensure compliance with banking policies and customer service standards.
Work closely with financial services to support customers facing repayment difficulties.
Maintain records and documentation related to customer interactions and loan assistance.
Support the business loan portfolio by managing hardship cases effectively.
Requires solid communication and problem-solving skills to assist customers efficiently.
Role demands understanding of business loans and financial hardship processes.
Focus on delivering customer-centric solutions within the banking sector.
📌 Customer Assistance Manager Business Loans Surat (India)
🏢 Kotak Mahindra Bank
📍 India
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