Customer Assistance Manager-Loan Against Property-Hardship Assistance Unit - Manage customer assistance related to Loan Against Property products, focusing on hardship assistance.
Handle customer queries and provide solutions related to loan hardships.
Coordinate with internal teams to ensure smooth processing and resolution of customer issues.
Maintain records and documentation related to customer assistance cases.
Ensure compliance with banking policies and regulatory requirements.
Support the financial services team in improving customer satisfaction and retention.
Work closely with loan processing and risk management teams to address customer concerns effectively.
Facilitate communication between customers and the bank to resolve hardship cases promptly.
Monitor and report on the status of hardship assistance cases to management.
Uphold high standards of customer service and professionalism in all interactions.
📌 Customer Assistance Manager Loan Against Property New Delhi
🏢 Kotak Mahindra Bank
📍 New Delhi
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