INSD – School of Design and Luxury is a design and luxury education institution with a presence across India. Since 2011, INSD has focused on providing learner-centric education through industry exposure, live projects, brand collaborations, and experienced mentors.
Job Summary
We are looking for a Customer Care Executive to handle customer queries, provide timely assistance, and ensure a positive experience for students, parents, and other stakeholders.
Key Responsibilities
Handle incoming calls, WhatsApp messages, and customer queries.
Understand customer requirements and provide accurate information.
Assist students and parents with their queries related to courses and services.
Resolve customer complaints and issues professionally.
Follow up with customers and maintain regular communication.
Coordinate with internal teams for timely resolution of queries.
Maintain customer records and update information in the system.
Ensure timely follow-ups and a positive customer experience.
Achieve assigned calling and follow-up targets.
Requirements
Positive communication skills in English and Hindi.
Positive listening and customer-handling skills.
Basic computer knowledge and familiarity with MS Office.
Positive attitude and willingness to learn.
Fresher and experienced candidates can apply.
Candidates with experience in Customer Care, Customer Support, Telecalling, BPO, or Education Counselling will be preferred.
Pay: ₹22,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Care Executive Gurugram
🏢 International School Of Design
📍 Gurugram
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