Customer Service Executive (CSE) – Anson Fincorp

Job Title: Customer Service Executive (CSE)

Department: Customer Service / Branch Operations

Industry: NBFC / Financial Services

Location: Branch Location

Job Summary:

We are looking for a customer-focused and responsible Customer Service Executive (CSE) to handle customer interactions, branch-level service activities, documentation, and coordination with internal teams.

Key Responsibilities:
Attend to customers visiting the branch and provide timely assistance.
Handle customer queries related to loans, chits, repayments, accounts, and other financial services.
Receive and verify customer documents and ensure proper documentation.
Coordinate with customers for pending documents, payments, and service requirements.
Maintain accurate customer records and update details in the system.
Assist the branch team in day-to-day administrative and operational activities.
Coordinate with the Collection, Sales, and Branch teams for customer-related matters.




Follow up with customers regarding pending payments and documentation when required.
Ensure professional and courteous customer service at all times.
Maintain confidentiality of customer and company information.
Follow company policies, procedures, and compliance requirements.

Eligibility:
Minimum Plus Two / Graduation; graduates preferred.
Freshers and experienced candidates can apply.
Positive communication and interpersonal skills.
Basic computer knowledge and MS Office skills.
Ability to handle customers professionally.
Local candidates with positive knowledge of the branch area will be preferred.

Key Skills:
Customer handling
Communication skills
Basic computer knowledge
Documentation & data entry
Follow-up skills
Team coordination
Problem-solving attitude

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Service Executive Idukki
🏢 Anson Chits India
📍 Idukki