We’re Hiring – Customer Experience Executive | After-Sales Service
Location: Bangalore
Experience: Freshers
Industry: Kitchen Appliances / Customer Service / After-Sales Service
We're hiring Customer Experience Executive to strengthen our Service Quality & Customer Experience function.
Key Responsibilities:
Daily FTR & C-SAT customer validation
Customer feedback – 25 calls/day
Closed-call documentation audit – 25 calls/day
Replacement call validation – 20% sample
Cancellation validation – 10% sample
PNA call closure vs. parts dispatch tracking
Weekly RPO vs. part consumption validation
ASC/DSE performance & defaulter tracking
Regional service quality scorecard & MIS
We’re Looking For:
Robust communication & customer-handling skills
Positive analytical and follow-up skills
Excel / MIS knowledge
Attention to detail and process orientation
Experience in service quality/customer experience preferred