Customer Experience Manager — Hugg (gethugg.com)

We make health supplements for the gut. Our customers reach us all day on WhatsApp, Email and chat. Your job: make sure every single one is answered, well, and rapid.

Two positions:
In-office (Mumbai) — 9:00 AM to 6:00 PM - Mondays to Saturdays - Alternate Saturdays will be work from home. Sundays off.

What you'll do:
Watch all incoming chats and inquiries — not one goes unattended or ignored.
Reply quickly, in clean, warm English.
Audit ongoing conversations and step in where a customer is being missed or mishandled.
Spot happy customers and get them to leave a review.
Flag repeat problems so we fix them at the source.

You must be:
Excellent at written English — explicit, correct, human, not robotic.
Meticulous and quick — accuracy at speed, both, not one.
Reliable through your full shift — someone is always covering the customer.

Pay: ₹13,477.13 - ₹50,000.00 per month

Application Question(s)
Reply in one line on why you'd be good at this.

Experience:
Customer Handling: 8 years (Required)

Language:
English, Hindi (Required)

Work Location: In person

📌 Customer Service Manager Wadala (India)
🏢 Hata
📍 India