Key Responsibilities • Handle customer queries and provide accurate and timely resolutions.
Communicate with customers through calls, email, chat, or other assigned channels.
Understand customer concerns and provide appropriate solutions as per process guidelines.
Maintain a high level of professionalism and customer service.
Accurately record customer interactions and update the required systems.
Escalate complex issues to the appropriate team or supervisor when required.
Meet assigned productivity, quality, and customer satisfaction targets.
Follow company policies, process guidelines, and compliance requirements.
Coordinate with internal teams to ensure timely resolution of customer concerns. Eligibility & Language Criteria • Education: Any graduate / undergraduate,



as per process requirements.
Experience: Freshers and experienced candidates are welcome.
Languages Required: o English – Mandatory o Hindi – Mandatory o Any one regional language – Mandatory • Valuable verbal and written communication skills.
Basic computer knowledge.
Customer-oriented approach with valuable listening and problem-solving skills.
Willingness to work in a BPO workplace and rotational shifts, if applicable.

CTC: ₹2.16 LPA to ₹2.64 LPA, based on experience, skills, and process requirements.

Work Location Yeshwanthpur, Bengaluru

📌 Customer Service Representative Bengaluru (India)
🏢 Transact BPO Services India
📍 India