Customer Support Executive — Nutriwave

Mumbai | On-Site | 6 Hours/Day, 6 Days a Week

About Nutriwave:

Nutriwave is a fast-growing health supplement brand building science-backed wellness solutions for real health problems. We are a young, passionate team and we take our customer relationships very seriously — because our customers trust us with their health.

About the Role:

We are looking for a warm, empathetic and solution-oriented Customer Support Executive to be the voice of Nutriwave. You will be the first point of contact for our customers — responding to their queries on WhatsApp, taking inbound and outbound calls, and ensuring every customer has a positive experience with us.

This is not a typical customer support role. We need someone who genuinely cares about people, can handle health-related queries with confidence, and goes the extra mile to make customers feel heard and helped.

What You Will Do:
Respond to customer queries on WhatsApp and handle inbound and outbound calls promptly and professionally
Resolve customer queries quickly and effectively to ensure the highest level of satisfaction
Build genuine relationships with customers — go the extra mile to make them feel valued
Identify customer needs,



research issues and provide clear solutions or alternatives
Handle all types of queries — product usage, health questions, order issues — with confidence
Maintain accurate records of all customer interactions and conversations
Ensure all complaints are actioned appropriately and escalate unresolved issues to the right team
Educate and empower customers about our products so they get the best results
Increase customer satisfaction and loyalty through personal, caring support

Who We Are Looking For:
Mumbai-based candidate available to work in office
Graduate or HSC qualified
Warm, empathetic and patient — you genuinely enjoy helping people
Good communication skills in English and Hindi are must
Comfortable handling health-related queries and willing to learn about our products
Organised and detail-oriented — maintains accurate records
Has a personal laptop
Prior customer support experience is a plus but not mandatory

What You Get:
Hands-on experience in a quick-growing D2C health brand
Real ownership of customer relationships
Working hours: 6 hours a day, 6 days a week
In office role based in Mumbai

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🏢 nutriwave
📍 Goregaon