✅ Monitor proactive and real-time customer & process KPIs to ensure smooth operations
✅ Raise timely alerts to resolution teams for quick action
✅ Ensure resolution teams close issues within defined SLAs, minimizing customer impact
✅ Execute business processes accurately and within SLA timelines
✅ Address and resolve queries raised by Geography teams in a timely manner
Experience Required - 2 to 4 Yrs
Level - Executive / Sr. Executive
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📌 Hiring: Customer Service Executive – Command Center (India)
🏢 Reliance Jio Infocomm
📍 India