Dia Hotels & Homes is a growing hospitality brand in Goa, offering guest stay experiences across boutique hotels and luxury homes. We are seeking a reliable, customer-focused Front Office Executive to join our team in Goa.
Key Responsibilities
Front Desk Operations: Welcome guests, manage seamless check-ins and check-outs, issue key cards, and handle room assignments.
Night Audit & Reports: Conduct end-of-day audits during night shifts, reconcile daily revenue, manage room status reports, and process balance settlements.
Guest Relations & Support: Address guest inquiries, manage requests, resolve complaints promptly, and coordinate with housekeeping and maintenance teams.
Reservations & Payments: Handle phone and email inquiries, update property management software (PMS), and process cash or card payment transactions accurately.
Night Safety: Oversee lobby safety and guest assistance during late-night and overnight shifts.
Requirements
Experience in hotel front office operations or guest reception (preferred in Goa region).
Transparent communication skills in English and Hindi (local language is a plus).
Basic computer literacy and working knowledge of hotel PMS software.
Flexibility to work rotational shifts, night shifts, weekends, and holidays.
Qualified grooming, punctuality, and a solid hospitality mindset.
Pay: ₹16,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Front Office Assistant Panaji (India)
🏢 Dia Hotels And Homes
📍 India
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