We are looking for a dedicated and customer-oriented Front Office Executive to join our hospital team. The ideal candidate will be responsible for managing front desk operations, coordinating patient services, and ensuring a smooth and professional experience for patients and visitors.

Responsibilities
Welcome and assist patients, visitors, and attendants in a courteous and qualified manner
Manage patient registration, appointments, admissions, and billing coordination
Handle incoming calls, inquiries, and direct them to the appropriate departments
Coordinate with doctors, nursing staff, and other departments for efficient patient flow
Maintain and update patient records accurately in the hospital management system
Guide patients regarding hospital services, consultation schedules, and procedures
Ensure timely communication regarding appointments, delays, and follow-ups
Handle patient feedback and escalate concerns to the concerned department when required
Maintain confidentiality of patient information and comply with hospital policies
Ensure the reception and waiting areas are organised and presentable at all times




Perform administrative and clerical duties as assigned by management

Requirements
Bachelor’s degree or equivalent qualification preferred
Excellent communication and interpersonal skills
Basic computer proficiency and knowledge of hospital management software preferred
Strong organisational and multitasking abilities
Pleasant personality with a professional and service-oriented attitude
Ability to work in shifts, including weekends and holidays if required
Prior experience in a hospital or healthcare setting will be an added advantage

Skills
Solid customer service and patient-handling skills
Effective communication and coordination abilities
Problem-solving and conflict resolution skills
Time management and attention to detail
Ability to work in a fast-paced healthcare environment

Benefits
Market-competitive salary package
Opportunities for professional growth and development
Hospital experience preffered
Hostel facilty available.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive Palakkad
🏢 ASCENT ENT HOSPITALu0026 MEDICAL CENTRE
📍 Palakkad