Company: Sotbella

Location: Noida, Sector 88

Work Mode: In office

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 6:30 PM

Salary: Up to ₹27,000/month, based on interview and experience

Employment Type: Full-time

About the Role

We are looking for a Customer Support Executive to handle customer queries, provide timely assistance, and ensure a smooth and positive customer experience.

Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and other channels.
Resolve customer concerns related to orders, products, deliveries, returns, and exchanges.
Coordinate with internal teams for timely issue resolution.
Maintain proper records of customer interactions and complaints.
Follow up with customers and ensure satisfactory resolution.
Maintain a qualified and customer-friendly communication style.





Requirements
1–3 years of experience in customer support/customer service preferred, Freshers can also apply!
Excellent verbal and written communication skills.
Good knowledge of MS Office and basic computer operations.
Robust problem-solving and follow-up skills.
Ability to work in a fast-paced environment.
Candidates from fashion, e-commerce, or D2C backgrounds will be preferred
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📌 Customer Support Executive New Delhi (India)
🏢 Sotbella
📍 India