Export Customer Service - Manager (Gujarat Region)

Company: Westwind Shipping & Logistics Pvt. Ltd.

Department: Operations | Location: Inter Gujarat

Experience: 5+ Years in Freight Forwarding / Logistics

Key Responsibilities
Manage customer relationships and act as the primary point of contact.
Oversee export documentation, bookings, and shipment coordination.
Coordinate with shipping lines, airlines, transporters, CHA/customs agents, and internal teams.
Lead and monitor the Customer Service team and ensure timely service delivery.
Handle customer queries, complaints, and escalations effectively.
Monitor shipment status and ensure on-time delivery.
Support billing accuracy, reconciliation, and service performance reporting.




Identify opportunities to improve customer service and operational efficiency.

Requirements
5+ years of experience in freight forwarding/logistics, with solid Export & Import exposure.
Solid knowledge of shipping, export, and customs documentation.
2–3 years of team handling/supervisory experience preferred.
Excellent customer handling, communication, coordination, and problem-solving skills.
Positive knowledge of MS Office/Excel.

Pay: From ₹45,000.00 per month

Work Location: In person

📌 Export Customer Service Manager Gujarat Region Gandhidham (India)
🏢 WESTWIND SHIPPING AND LOGISTICS
📍 India