ompany: DevStayZ India Pvt. Ltd.

Property: The Corbett Selva Resort

Location: Jim Corbett / Ramnagar, Uttarakhand

Department: Front Office

Employment Type: Full time

Experience: 1–3 Years

Salary: ₹15,000 – ₹20,000 per month

About the Role

We are looking for a Front Desk Executive to join our hospitality team at The Corbett Selva Resort . The candidate will be responsible for managing front-office operations, guest check-ins and check-outs, reservations, guest queries, and providing a smooth and welcoming experience to all guests.

Key Responsibilities
Welcome and greet guests professionally upon arrival.
Handle guest check-in and check-out procedures.
Manage room reservations, cancellations, and booking inquiries.
Maintain accurate guest records and update reservation details.
Handle guest requests, queries, and complaints professionally.
Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments for guest requirements.
Maintain proper records of room occupancy, arrivals, departures, and payments.
Handle cash/card payments and generate invoices wherever required.
Assist guests with information regarding resort facilities, activities, local attractions, and nearby places.




Follow up on guest requests and ensure timely resolution.
Maintain a skilled and friendly front-desk environment.
Operate PMS / Hotel Management Software for reservations and guest management.
Prepare daily front-office reports as required by management.
Ensure proper communication during shift handovers.
Maintain guest confidentiality and follow resort policies and SOPs.

Requirements
Graduate or Diploma in Hotel Management / Hospitality / Tourism preferred.
1–3 years of experience in front office or hotel/resort operations preferred.
Good communication skills in English and Hindi .
Basic computer knowledge.
Experience with PMS / Hotel Management Software will be an advantage.
Good personality, grooming, and professional attitude.
Robust guest-handling and problem-solving skills.
Ability to work in rotational shifts, including weekends and holidays.
Candidates with experience in resorts, hotels, or hospitality businesses will be preferred.

Key Skills
Guest Handling
Front Office Operations
Check-in & Check-out
Reservation Management
PMS Software
Customer Service
Communication Skills
Billing & Cash Handling
Problem Solving
Team Coordination

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