Role & responsibilities
Welcome guests warmly and manage productive check-in and check-out processes.
Handle reservations, modifications, cancellations, and pre-arrival preparations.
Maintain accurate guest records and billing information in the Property Management System (PMS).
Respond to guest inquiries via phone, email, and in person with accurate information on resort services, rates, amenities, and local attractions.
Process payments, cash-handling, and end-of-shift reconciliations accurately.
Upsell rooms, dining, and other resort services to enhance guest experience and revenue.
Coordinate with housekeeping, maintenance, F&B;, and other teams to fulfill guest requests and special needs.
Maintain a clean, organized, and welcoming reception area.
Follow resort policies, safety standards, and service protocols consistently.
Handle guest complaints professionally and escalate when necessary.

Preferred candidate profile
Looking for a polished,



guest-centric Front Office Receptionist to be the first point of contact for our visitors and a key ambassador of our brand.
6 months to 2+ years of front desk/hotel reception experience.
Excellent communication and guest-handling skills.
Comfort with reservations, billing, and PMS tools.

Qualifications & Skills:
10+2 / Graduate in Hospitality, Tourism, or related field (preferred).
6 months to 2 years of experience in a front office/reception role in a hotel or resort.
Solid communication skills in English; additional local languages are a plus.
Proficiency in MS Office;

experience with excel, accounting tools, Tally is advantageous.
Excellent interpersonal skills, grooming, and a service-oriented attitude.
Ability to multitask, stay calm under pressure, and work in shifts (including weekends/holidays).

📌 Front Office Receptionist Hotel & Resort Mumbai
🏢 Ams Human Resources
📍 Mumbai