Your key responsibilities

Shape and support the ServiceNow platform architecture roadmap, ensuring alignment with enterprise strategy and shared goals

•Oversee platform design standards, helping teams collaborate and maintain consistent,

inclusive and effective solutions

•Support solution design reviews, guiding data models and integration approaches to ensure strong, dependable outcomes

•Coordinate integration design across systems, ensuring secure, scalable and connected workflows that support business needs

•Strengthen platform resilience by supporting performance, security and operational continuity requirements

•Work closely with stakeholders to support innovation, automation and continuous improvement across the platform

•Lead end-to-end ServiceNow implementation, from requirements through to deployment and hypercare

•Translate business requirements into high-quality technical designs and implementable solutions
Drive hands-on configuration, development, and integration across ServiceNow modules (ITSM, CMDB, ITOM, etc.)

Own and govern solution delivery quality, ensuring adherence to development standards and best practices
Lead integration implementation using APIs, events,



and enterprise integration patterns

Collaborate with architects to ensure alignment with target architecture and data models

(e.g. CSDM)
Support release management, deployments, and workplace strategy
Identify and deliver automation opportunities to improve efficiency and platform adoption
Troubleshoot and resolve complex technical issues during implementation and post-go-live
Mentor engineering teams and contribute to building a strong engineering capabilities

Your skills and experience
Proven experience delivering ServiceNow implementations in large, complex settings
Strong hands-on expertise across ServiceNow modules (ITSM, CMDB, ITOM, integrations)
Deep understanding of ServiceNow development, configuration, and scripting
Experience implementing integrations using REST APIs and event-driven architectures
Solid knowledge of data modelling, CMDB/CSDM, and platform design principles
Experience working in regulated environments (banking/financial services preferred)
Demonstrated ability to lead delivery while remaining hands-on technically
Strong problem-solving skills with ability to drive issues to resolution

📌 Director Servicenow Hands On Pune
🏢 Mancer Consulting Services
📍 Pune