Essential Skills & Experience
Hands-on experience supporting collaboration platforms in Google Cloud (Drive, Docs, Calendar, Meet, Chat)
Solid troubleshooting skills for authentication, sharing, access, and sync issues
Knowledge of web technologies (HTTP, SSO, SAML, OAuth, HAR analysis)
Networking fundamentals DNS, TCP/IP, TLS/SSL
Excellent verbal and written communication skills
Experience in enterprise or SMB ( Server Message Block ) technical support settings
Familiarity with Google Workspace administration and licensing
Understanding of ITIL v4 processes and security concepts
Exposure to scripting or automation for support tasks
Provide L1/L2 support for collaboration-related incidents via chat, email, and phone.
Resolve low to medium complexity issues (L1) and perform deep investigations (L2).
Own cases end-to-end ensuring SLA adherence and high-quality resolution.
Analyze logs, diagnostics, and system behavior to identify root causes.
Escalate product defects or complex issues to higher tiers with detailed findings.
Contribute to knowledge base articles and internal troubleshooting documentation.

📌 Google Cloud Workspace Admin Collab Chennai
🏢 Tata Consultancy Services
📍 Chennai