- Bachelors Degree in a related field or equivalent practical experience.
- 2+ years of experience in business operations, HR, customer service, help desk/support center, or administrative functions.
- 1+ year of systems support experience using ticket management platforms (such as ServiceNow or Salesforce) and analytical/reporting tools, with a focus on customer service delivery and meeting Service Level Agreements (SLAs) responsibilities.
- Knowledge or experience in procurement, vendor management, outsourcing, or consulting is a plus.
- Prior experience with Global Worker Tracking/ Identity Management (IDM) services via Vendor Management System (VMS) is highly preferred.
- High attention to detail with a proactive approach to problem-solving; able to deliver accurate and high-quality results in high-volume environments.
- Excellent troubleshooting and analytical capabilities, with solid ability of critical thinking, technical mindset, and quick learning.

📌 IDM Program Coordinator (Tiruchirappalli)
🏢 KellyOCG
📍 Tiruchirappalli