Role & responsibilities

Required Technical Skills

Google CCAI Technologies
Google Contact Center AI (CCAI)
Dialogflow CX
Conversational AI
Virtual Agent Development
Contact Center Automation

GECX / Generative AI
Google GenCX / GECX Playbooks
Gemini Models
Vertex AI
Prompt Engineering
Prompt Evaluation
LLM Integrations
AI Agent Design

Development
Python
REST APIs
gRPC
Webhook Development
Microservices Architecture

Cloud Technologies
Google Cloud Platform (GCP)
Cloud Functions
Cloud Run
BigQuery
Vertex AI
Pub/Sub
Cloud Storage

Database & Tools
SQL
Postman
GitHub
GitLab
JIRA

Preferred Skills
Experience with telecom, banking, healthcare, retail, or customer service contact centers.
Knowledge of speech analytics and conversational analytics.
Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
Exposure to omnichannel customer engagement platforms.
Understanding of IVR call flows, contact center operations, and customer experience transformation programs.

📌 Hiring For Google Ccai / Gecx Developer Bengaluru
🏢 Glauben Technologies
📍 Bengaluru