About the Role

We need a General Manager (Operations) to own the entire customer journey - from the moment a lead comes in, through conversion, to an excellent ongoing coaching experience. This is not a coaching role, and no chess background is required. This is a systems, execution, and problem-solving role for someone who wants real ownership of how a growing coaching business runs.

Responsibilities
Manage and respond to leads promptly through the right channel (WhatsApp, email, calls), tracking every inquiry through to resolution
Handle direct lead/sales conversations and demo-to-enrollment conversions, especially in the early months
Coordinate coach scheduling, communication, and onboarding (online and offline)
Build and maintain straightforward, reliable tracking systems for leads, conversions, follow-ups, and retention
Manage relationships with freelancers/agencies (e.g. marketing) and hold them accountable to real performance metrics
Independently troubleshoot operational issues, platform access problems, tool malfunctions, vendor issues and find workarounds without waiting to be told what to do
Serve as the first point of contact for day-to-day operational issues

Requirements
2–5+ years of experience managing operations, admissions,



or a team at a coaching institute, tuition chain, school, or similar service business (any subject area — we care about how you ran the funnel and team, not what you taught)
Demonstrated track record of ownership — able to describe a specific process improved or problem solved, with real detail
Comfort with direct sales/parent conversations and handling pricing objections, particularly in the early months of the role
Resourcefulness under ambiguity — comfortable finding a workaround when the obvious path is blocked
Working knowledge of WhatsApp Business, Google Sheets/Excel; willingness to learn CRM/scheduling tools
Robust communication skills; proactive reporting habits
Based in or able to regularly reach Nagpur, Maharashtra preferred; open to remote for the right online-first candidate

What Success Looks Like in the First 90 Days
A working, self-sustaining lead-follow-up system with nothing falling through the cracks
A consistent weekly reporting rhythm driven by the candidate, not chased by the founder
At least one independently solved operational problem without hand-holding

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

📌 General Manager Operations — Chess Coaching Academy Nagpur (India)
🏢 Chess Pathshala
📍 India