Job Role · Coordinate with branch sales team and support BSM,SMs for lead conversion · Tele-calling / follow up on leads given by salesteam and Corporate office · Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis · Conduct self gold valuationand inform gold loan amount.Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed · Update valuation details in system i.e. Gold portaland loan booking system · Ensure loan processing completed within stipulated TAT. · Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket · Follow up with customer for timely interest collection · Gold loan file disbursal in system (this could bedone by BOM for most Branches) · Custody of gold packets in the office, record it asper process · Raise Payment Request / Cheque Disbursement,



recordit as per process · Arrange to send the complete file to COPS as per process. · Manage Related MIS, interface with COPS, regionalteams as might be required. · Co-ordinate with central telecalling team for collections / follow up for paymentsfrom overdue borrowersCustomer Support / Serviceas required.

Key Responsibilties •Sales process management in FMCG/ Direct sales company • Understanding of gold process understanding ,KYC Knowledge & Sales process •Gold loan Sales process & BTL Marketing •Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge Mandatory skills Experience in collection and auction will be preferred. Min 2 years experience in gold valuation at gold loan NBFCs

📌 Gold Loan Executive Vijayawada
🏢 HDB Financial Services
📍 Vijayawada