Candidates

Job Summary: The Hotel Receptionist is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. The receptionist is responsible for managing reservations, handling inquiries, and assisting with various administrative tasks.

Key Responsibilities:
Guest Services:
Greet guests warmly upon arrival.
Assist with check-in and check-out processes.
Provide information about hotel services and local attractions.
Address guest inquiries and resolve complaints promptly.
Reservations Management:
Manage room bookings through the hotel’s reservation system.
Process cancellations and modifications as needed.
Ensure accurate billing and payment processing.
Administrative Tasks:
Maintain an organized and efficient front desk area.
Handle incoming calls and emails professionally.
Prepare and maintain reports related to occupancy and revenue.
Collaboration:
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
Communicate special requests or issues to relevant departments.
Compliance:
Adhere to hotel policies and procedures.
Maintain guest confidentiality and security.

Qualifications:




Any Degree, High school diploma or equivalent; additional hospitality training is a plus.
Previous 21year experience in a customer service role, preferably in the hospitality industry.
Proficient in using reservation systems and basic computer software.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work flexible hours, including nights, weekends, and holidays.

Working Conditions:
Rapid-paced workplace with frequent interaction with guests.
May able to make tea/coffee for guest incase of pantry staff absence.

Compensation:
Competitive salary with potential benefits based on experience and performance.

This description can be tailored to fit specific hotel needs or company culture! Job Types: Full-time, Permanent

Benefits
Food provided
Leave encashment

Experience:
total work: 1 years (Required)

Work Location: In person Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits
Commuter assistance
Versatile schedule
Food provided

Work Location: In person

📌 Hotel Receptionist Malappuram
🏢 Metro Regency
📍 Malappuram