Position Overview The Key Account Manager will be responsible for managing and growing the company's key-account portfolio. The role focuses on increasing revenue from existing strategic accounts, improving reorder frequency, driving cross-selling and upselling, recovering dormant accounts, and working closely with BDEs and Customer Success.

Key Responsibilities
Own and manage the company's key-account portfolio, including account selection, entry, exit, and quarterly reviews.
Develop a monthly growth plan for each key account covering purchase history, gaps, order frequency, decision-makers, next-order targets, new categories, and design prospects.
Convert account plans into weekly BDE action plans through 15-minute weekly huddles and track execution.
Participate in high-value reorders, recent-category opportunities, at-risk accounts, and dormant-account win-backs while keeping the BDE involved and accountable.
Identify and act on at-risk accounts as soon as their normal ordering cycle is missed.
Drive cross-selling and upselling by coaching BDEs on category expansion, product pitching, and price negotiations.




Work closely with Customer Success to resolve account issues before initiating growth pitches.
Monitor account performance and prepare monthly portfolio reports covering revenue, category penetration, reorder frequency, at-risk conversions, and dormant-account recovery.

Key Performance Indicators (KPIs)
Key-account revenue growth vs. baseline
Reduction in average reorder gap
Average Order Value (AOV) of key accounts
Category penetration accounts purchasing 3+ product categories
At-risk account conversion within 30 days
Dormant key accounts recovered per quarter
Weekly BDE action-list completion – 95%+

Candidate Profile
Strong experience in B2B sales / key account management.
Proven ability to manage high-value clients and drive account growth.
Strong understanding of cross-selling, upselling, retention, and win-back strategies.
Excellent communication, negotiation, relationship management, and team-coaching skills.
Data-driven approach with solid CRM and reporting discipline.
Experience in diamond Jewellery, Jewellery, or related B2B industries will be an advantage.

📌 Key Accounts Manager Surat
🏢 CDL Fineshine
📍 Surat