Roles and Responsibilities :
Gain in-depth ERP knowledge through structured product training.
Resolve client queries and provide technical support.
Conduct monthly feedback and review calls with clients to ensure satisfaction.
Assist clients in smooth onboarding and product adoption.
Prepare and share monthly performance and usage reports to track progress.
Identify recurring issues and suggest product or process improvements to enhance client experience.
Coordinate with internal tech and product teams for escalations and maintain proper documentation of tickets and resolutions.
Ensure high client satisfaction and retention by providing excellent service.

Job Requirements :
Marketing skills to promote products and services.
Proficient in MS-Excel for data analysis and report generation.
Robust communication skills for effective interaction with clients and internal teams.
Sales skills to drive business growth.
English proficiency (spoken) to communicate effectively with global clients.
Hindi proficiency (spoken) to cater to local market needs.
Telugu proficiency (spoken) to reach out to recent customers.

📌 Junior Technical Support Associate Fresher Hyderabad (India)
🏢 Educase
📍 India