n
Solid communication and interpersonal skills to effectively train and guide service technicians and stakeholders.
n
Conduct soft skills training programs for service teams to improve customer handling, professionalism, and communication.
n
Provide product training sessions to ensure technicians have complete technical knowledge of products and installation standards.
n
Ensure Window Master Certification for all service technicians through structured training and assessment programs.
n
Conduct regular site audits, submit detailed observations/reports, and prepare training plans based on identified gaps
n
Coordinate with the Quality and Product Development teams to share field findings and update corrective action plans with the service team.
n
Visit escalated customer sites, prepare Root Cause Analysis (RCA), and implement corrective and preventive action plans.
n
Develop and prepare training content, SOPs, presentations, manuals, and learning materials for service teams.
n
Possess solid presentation and slide preparation skills for conducting effective training sessions and management reviews.
n

📌 Master Trainer Installation, Windows New Delhi (India)
🏢 Asahi India Glass Limited (AIS)
📍 India