KEY RESPONSIBILITIES
Act as the first point of contact for all IT requests and incidents.
Categorize tickets received through Teams, email, phone, and official WhatsApp.
Perform initial triage and resolve common/basic IT issues such as password resets, account unlocks, and email synchronization issues.
Perform initial-level root cause analysis for recurring issues.
Implement appropriate fixes and escalate issues to senior IT resources when required.
Provide support for service requests involving system configuration and setup.
Provide regular updates to end users until the issue is resolved or escalated.
Ensure proper documentation and ticket updates for all assigned requests.

KEY ACCOUNTABILITIES
Ensure all IT requests and incidents are properly logged and tracked.
Acknowledge and respond to tickets within the defined SLA timelines.
Take ownership of assigned tickets and ensure timely follow-up.
Escalate unresolved or complex issues to the appropriate senior IT resources.

Pay: From ₹22,000.00 per month

Work Location: In person

📌 It Support Officer Irinjalakuda
🏢 ICL Fincorp
📍 Irinjalakuda