The IT Systems Team L1 Engineer is responsible for providing first-level technical support to end users, maintaining IT assets, configuring systems, and ensuring smooth day-to-day IT operations. The role involves troubleshooting hardware, software, network, and user account issues while escalating complex incidents to higher-level support teams when required.

ROLES & RESPONSIBILITIES:

Key Responsibilities
Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and standard business applications.
Perform user account creation, modification, and password resets using Active Directory.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
Diagnose and resolve hardware, software, and basic network connectivity issues.
Install, image, and configure recent laptops and desktops for end users.
Manage onboarding and offboarding IT activities,



including user account setup and asset allocation.
Track and maintain IT assets using the organization's IT Asset Inventory Tool.
Update inventory records for laptop assignments, internal asset movements, dual-laptop allocations, and project transfers.
Coordinate laptop replacements, repairs, warranty support, and vendor follow-up.
Provide remote support using approved remote administration tools.
Install software updates, security patches, and antivirus solutions.
Document incidents, service requests, and resolutions in the IT ticketing system.
Escalate unresolved or critical issues to L2/L3 support teams within defined SLAs.
Support meeting room equipment, printers, scanners, and other office IT infrastructure.
Follow IT security policies, standard operating procedures, and compliance requirements.

📌 Server Support Engineer Chennai
🏢 Kaar Technologies
📍 Chennai