Key Responsibilities
Governance &
SLA Tracking:

Monitor daily/weekly SOP adherence across departments, maintain live monitoring registers, and flag SLA breaches.
Meeting &
Action Tracking:

Facilitate governance meetings, publish MOM within 24 hours, and drive structured follow-ups with HODs to close action points.
Escalation &
Compliance:

Route ground-level risks and non-compliance to the reporting manager within 24 hours with evidence.
Document Control: Maintain 100% version-controlled governance files strictly within the Microsoft 365 workplace.
Audit Support: Keep compliance records complete and audit-ready at all times for internal and external reviews.

Key Result Areas (KRAs)
SOP/SLA Adherence: Maintain minimum 90% documented compliance across functional groups.
MOM Circulation:



Conduct 100% of weekly meetings and issue MOMs within 24 hours.
Action Point Closure: Achieve 85%+ monthly closure rate on open review items.
Escalation TAT: Identify and escalate 100% of non-conformities within 24 hours.
Monthly Reporting: Submit compliance reports by the 7th of every month.

Key Skills &
Qualifications
Core Competencies: Solid command over SOP frameworks, governance controls, and document management.
Technical Skills: Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
Preferred: Background in corporate governance, operations coordination, internal audit, or ISO standards.

📌 Operations Coordinator Mumbai (India)
🏢 RK Interiors
📍 India