Note: Only Female candidates are required to apply and only from Hospitals Background.

Job content: Assist in getting proper feedback on services to patients and their attendants.

Duties:
Interacting with patients and taking feedback on a daily basis; resolving issues from admission till discharge based on feedback.
Coordinating unresolved issues with respective departmental heads and getting back to patients with update of complaint resolution.
Compiling feedback on hospital services; understanding queries raised by patients/ attendants for the services offered in the areas of intensive units, operation theatres and diagnostics.
Attending to complaints and facilitating appropriate and timely actions.
Guiding and ensuring collection of filled feedback forms before the patient is discharged from hospital.
Reaching out to patients in case of negative inputs in feedback forms with an assurance for resolving the issue and reverting with improved services.
Making courtesy follow-up calls to discharged patients.
Recording tele-feedbacks to generate reports.
Maintaining tracker sheet and trend analysis of patient satisfaction index.

Required knowledge:



The candidate should have relevant exposure to basic administration; knowledge of the organizations policies and procedures expected. Required skills: Positive communication and interpersonal skills required; should be computer literate.

Education, experience and formal training: The candidate must be a graduate. Freshers can be trained on the job.

Role complexity: The role entails close interaction with patients, attendants and coordination with other departments.

Interpersonal skills: The candidate should have positive interpersonal skills to interact with patients, attendants, doctors and other departmental staff.

Supervisory skills: Limited scope for supervisory skills as the job mainly entails coordination with patients for feedback and corrective and facilitative measures.

Independent judgment: Established procedures and policies govern most of the work. Therefore, less prospect to exercise independent judgment or initiative.

Reporting: To the Manager, Administration/Hospital Administrator.

Reports/records: Some of the documents to be maintained are:
Daily MIS reports
Daily reports
Patient details records

📌 Pwo Hyderabad (India)
🏢 Aster DM Healthcare
📍 India