Core Responsibilities

- ServiceNow Operations: Manage L2 ticket resolution, escalations, and SLA tracking; contribute actively to KB articles and workflow optimization.
- Okta Administration: Handle identity lifecycle (onboarding/offboarding), MFA resets, SSO application provisioning, and access policies.
- Microsoft 365 Management: Administer Exchange Online, Teams, OneDrive, SharePoint permissions, and user licenses via M365 Admin Center / Entra ID.
- Endpoint Support: Provision, patch, and troubleshoot Windows 10/11 and macOS devices using Intune/MDM tools; resolve network, VPN, and hardware issues.

Key Requirements
- Experience: 4–6 years of hands-on L2/L3 desktop and end-user support in enterprise environments.
- Ticketing: Hands-on experience with ServiceNow Incident, Request, and Change Management modules.
- IAM & Cloud: 2 years supporting Okta (MFA, SSO) and Microsoft 365 administration.
- Certifications (Positive to Have): Okta Certified Professional, Microsoft MD-102 / MS-900, or ITIL v4.

📌 Desktop Support Specialist Ticketing (Hyderabad)
🏢 IPolarity
📍 Hyderabad