The Senior Consultant Operations (One Identity Manager) is responsible for the stable and efficient day-to-day operation of the One Identity Manager (OneIM) platform in a production enterprise setting. The role focuses on operational support, troubleshooting, access lifecycle management, and collaboration with IAM engineering and business stakeholders to ensure reliable identity governance services.

Responsibilities
Provide L2/L3 operational support for One Identity Manager across production and non-production settings.
Monitor and maintain OneIM job queues, provisioning processes, workflows, and synchronization jobs.
Ensure smooth execution of JoinerMover–Leaver (JML) processes driven by HR data.
Perform proactive system checks to ensure platform availability and performance.
Resolve IAM-related incidents and service requests within defined SLAs.
Troubleshoot issues related to
User provisioning and de-provisioning
Access requests, approvals, and role assignments
Synchronization and connector failures
Perform root cause analysis (RCA) and support permanent remediation.
Support role-based access control (RBAC) models including business roles and IT roles.
Perform entitlement mapping, role corrections,



and access remediation activities.
Support access certification / recertification (attestation) campaigns and validations.
Support OneIM integrations with
Active Directory / Azure AD
LDAP directories
HR systems and target applications
Assist in operational onboarding of current applications and validation of provisioning flows.
Perform routine housekeeping tasks such as:
Job queue cleanup
Log review
System health checks
Support OneIM patches, fixes, and minor upgrades in coordination with engineering teams.
Strong understanding of IAM / IGA concepts and identity lifecycle management.
Ensure adherence to the defined release process while maintaining appropriate Segregation of Duties in line with internal control and compliance requirements.
Good working knowledge of
SQL (basic queries, data validation, troubleshooting)
Active Directory and Azure AD
LDAP and directory services
Familiarity with OneIM workflows, provisioning, roles, and synchronization concepts.
Experience working in ITIL-based support settings.
Exposure to incident, problem, and change management processes.

📌 Senior Iam Consultant Oneim Operations Pune
🏢 iC Consult
📍 Pune