Role summary

Own application-level integration troubleshooting across SAP, Salesforce, Informatica, Esker and revenue systems.

Must-have skills
SAP interfaces, iDocs, RFCs and APIs
Informatica or comparable integration tooling
SAP-to-Salesforce integration
Batch and interface-failure analysis
Finance and order-to-cash process understanding

Key responsibilities
Coordinate end-to-end interface resolution
Identify source, middleware and target-system failures
Work with retained infrastructure and vendor teams
Support approved field, mapping and interface changes
Maintain interface inventory and support runbooks

Project-specific requirements
Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.




Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
Solid written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
Experience estimating minor changes, supporting testing and validating production releases.
Ability to lead cross-tower diagnosis during P1 integration incidents.

Robust capability to separate application remediation from retained infrastructure/platform ownership.

📌 Sap Integration Techno Functional Consultant Bengaluru
🏢 Visionet Systems
📍 Bengaluru