Role & responsibilities
Act as the primary point of contact for students and handle queries, calls, emails, and follow-ups.
Track student engagement, attendance, and participation.
Coordinate classes, assessments, schedules, session links, and learning resources through the LMS.
Monitor live classes and support rescheduling and make-up sessions.
Coordinate with faculty on schedules, class readiness, and learner concerns.
Maintain accurate student records and prepare attendance, engagement, and operational reports.
Identify issues proactively and coordinate timely resolution

Preferred candidate profile
Bachelor's degree in any discipline.
15 years of experience in Student Success, Program Coordination, Academic Operations, Customer Success,



EdTech, or related roles.
Solid verbal and written communication skills.
Positive organizational and multitasking abilities.
Robust attention to detail and follow-through.
Proficiency in MS Office, Google Workspace, and spreadsheets
Experience with LMS / EdTech / Higher Education is an added advantage.

Key Skills- Student Success | Program Coordination | Academic Operations | LMS | Faculty Coordination | Student Engagement | Communication | Reporting | MS Excel | Stakeholder Management

📌 Student Relationship Officer Night Shift Bengaluru
🏢 Miles Education
📍 Bengaluru