3+ Years in Customer Support Engineering, Solutions Engineering, or Systems Testing teams
In depth understanding of and experience with cloud platforms, on-premises applications, and customer settings
Intermediate to advanced networking skills; understanding of hardware and communication protocols (e.g., L2 STP, VLAN, 802.1q trunking; redundancy protocols
L3 – basic L3 routing
TCP/IP; firewall
Syslog
SNMP; troubleshooting)
L3 routing protocol knowledge (OSPF, BGP, ISIS, etc.) beneficial but not required
Prior direct internal and/or external customer facing experience
Prior solutions engineering -or- prior systems/solutions testing experience
Understanding of network management applications, telemetry, and/or Operation Technologies (OT) is a plus
📌 Senior Support Engineer Pune (India)
🏢 Incedo
📍 India