We are a global healthcare company helping patients worldwide access affordable medicines.

We are looking for a Customer Support & Operations Executive (International Customers) to manage customer communication and online patient communities.

This is a full-time, office-based role in Agra.

Key Responsibilities

- Customer Support & Lead Management

- Reply to patient queries via WhatsApp and email in a timely and polite manner
- Follow up with patients for pending information or documents
- Maintain and update leads in CRM (Zoho)
- Request feedback and reviews from delivered customers

2. Community Management
- Invite customers to join Facebook support groups
- Moderate groups and respond to basic queries
- Encourage patients to share stories or testimonials

3. Newsletter Support
- Help organize common patient questions for newsletters
- Monitor monthly newsletter distribution

4. Website Support (Occasional)
- Add new products on Shopify as per given format

5.



Sending Email and Linkedin messages to prospects. Required Skills & Profile
- Good written English communication
- Comfortable using WhatsApp, email, Facebook
- Basic computer skills (Google Sheets / Excel)
- Patient, polite, and empathetic nature
- Organized and responsible

Preferred Background (Not Mandatory)
- Experience in healthcare / hospital / pharmacy / customer support
- Graduates in B.Com / BBA / BA / B.Sc / Pharmacy preferred

Freshers with good English and learning attitude are welcome.

What We Offer

- Stable full time role
- Training and clear processes
- Friendly work environment
- Opportunity to grow in healthcare operations

Please apply only if you are comfortable working in an office in Agra and handling patient communication. Job Type: Full-time

📌 Customer Support & Operations Executive (Agra)
🏢 EUDAICO HEALTH
📍 Agra