Aachho – Company & Role Summary

Company

Contemporary ethnic fashion brand inspired by Rajasthan’s royal heritage.

Offers handcrafted apparel featuring traditional prints and modern designs.

Focuses on preserving Indian craftsmanship while catering to contemporary customers.

Role: Customer Support Executive (Jaipur | On-site)

Key Responsibilities

Handle customer queries via phone, email, chat, and social media.

Assist with orders, shipping, returns, exchanges, and product queries.

Resolve customer issues and maintain high satisfaction levels.

Monitor feedback and escalate complex concerns.

Maintain customer interaction records and follow SOPs.

Collaborate with Operations and Sales teams to improve CX.

Required Skills & Qualifications:





Strong customer service, satisfaction, and online support skills.

Basic technical support and CRM/ticketing system knowledge.

Excellent English and Hindi communication.

Calm, empathetic, and solution-oriented approach.

Bachelor’s degree or equivalent customer-facing experience.

- Retail, e-commerce, or fashion support experience is an advantage.

In short: A customer-facing role focused on multichannel support, issue resolution, customer satisfaction, and coordination with internal teams.

📌 Customer Support Executive (Jaipur)
🏢 Aachho
📍 Jaipur