Monitor proactive and real-time customer & process KPIs to ensure smooth operations
Raise timely alerts to resolution teams for quick action
Ensure resolution teams close issues within defined SLAs, minimizing customer impact
Execute business processes accurately and within SLA timelines
Address and resolve queries raised by Geography teams in a timely manner
Experience Required - 2 to 4 Yrs
Level - Executive / Sr. Executive
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📌 Customer Service Executive – Command Center (Navi Mumbai)
🏢 Reliance Jio Infocomm
📍 Navi Mumbai