– Customer Relations

nLocation - Noida

nIndustry - Hospitality / Food & Beverages

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nJob Summary

nCustomer Relations will be responsible for managing customer relationships, handling orders and customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role will also support sales growth, corporate business, and customer engagement activities.

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nKey Responsibilities

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- Handle customer queries, requests, feedback, and complaints.
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- Ensure timely resolution of customer issues.
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- Maintain customer details and update CRM records.
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- Handle customer orders, including corporate, catering, gifting, events, and individual orders.
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- Take customer requirements and coordinate order details.
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- Prepare menus and quotations as per customer requirements.
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- Follow up on orders from booking to delivery.
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- Coordinate with Kitchen, Production, Logistics, Finance, Sales, Marketing, and Retail teams.
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- Follow up with customers regarding orders, payments, and delivery.
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- Support billing, invoicing, and payment-related activities.
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- Handle online and third-party platform orders.
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- Support outlet operations and maintain service standards.
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- Assist with product launches, promotions, and customer engagement activities.
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- Maintain product details and shelf-life records.
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- Coordinate website product updates when required.
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- Coordinate with vendors and service partners as needed.
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- Prepare daily and monthly customer/order reports.
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- Collect customer feedback and share it with the concerned team.
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- Support customer retention and repeat business.
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- Assist in sales and business development activities.
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- Ensure a positive customer experience at every interaction.
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nKey Skills

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- Good communication and customer-handling skills
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- Good follow-up and coordination skills
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- Basic knowledge of CRM and MS Office
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- Problem-solving ability
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- Valuable organizational and time-management skills
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- Ability to work with multiple teams
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- Positive and customer-focused approach
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nQualification & Experience

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- Graduate in any relevant field.
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- 2–3 years of experience in customer service, customer relations, Food & Beverages, hospitality, or a similar role.
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nShare Your CV at

📌 Customer Relationship Management Executive (Srikakulam)
🏢 L'Opéra, French Bakery Private
📍 Srikakulam