21 Sep
|
Pinklay
|
Mumbai
Roles and Responsibilities - Handling customer queries across different touchpoints
- Acknowledging and timely resolving customer complaints
- Coordinating with internal teams to close customer issues
- Be knowledgeable and support customers across the purchase
- Meeting established customer service KPIs, metrics, and goals Candidate Profile - Bachelor's degree from a reputed college or university
- Minimum 2+ years work experience in a customer service role
- Experience in an e-commerce setting is strongly preferred
- Strong oral and written communication skills
- Ability to listen, de-escalate, and solve customer problems
- Ability to multi-task, manage time, and prioritize tasks Job Benefits & Perks - Salary at par with industry standards
- Health insurance and benefits
📌 Customer Care Associate (Fashion E-Commerce) (Mumbai)
🏢 Pinklay
📍 Mumbai