Role & responsibilities
Diagnose and troubleshoot laptop hardware and software issues.
Install and configure Windows operating systems and required drivers.
Perform OS troubleshooting, system formatting, software installation, and basic configuration.
Troubleshoot common issues related to boot failure, blue screen, overheating, slow performance, and system crashes.
Perform laptop testing and quality checks after repair.
Follow standard repair, testing, and safety procedures.
Maintain proper records of devices received, repaired, tested, and dispatched.
Escalate complex hardware or motherboard-level issues to senior engineers.
Ensure assigned devices are completed within the defined turnaround time (TAT).
Handle laptops and components carefully to prevent physical or ESD-related damage.

Preferred candidate profile




Basic knowledge of computer/laptop hardware.
Understanding of Windows operating systems.
Basic troubleshooting skills for hardware and software issues.
Knowledge of RAM, SSD/HDD, motherboard, processor, battery, display, keyboard, and other laptop components.
Basic knowledge of device drivers and BIOS/UEFI.
Positive problem-solving and analytical skills.
Ability to identify hardware faults using standard troubleshooting methods.
Basic knowledge of networking such as LAN, Wi-Fi, IP address, and connectivity troubleshooting is an advantage.
Valuable communication and teamwork skills.

📌 Walk In Laptop Support Engineer Bengaluru (India)
🏢 Aforeserve
📍 India