20 Sep
|
Delhivery
|
Kakkanchery
20 Sep
Delhivery
Kakkanchery
Manage daily last-mile delivery and dispatch operations.
Monitor shipment allocation, delivery performance, and closure.
Manage and coordinate delivery executives/riders.
Ensure timely delivery and minimize pending/undelivered shipments.
Track key operational metrics such as productivity, SLA, RTO, and delivery success rate.
Handle customer escalations and resolve operational issues.
Plan manpower and ensure proper rider attendance and productivity.
Coordinate with hub, customer support, and other teams for smooth operations.
Maintain daily operational reports and performance trackers.
📌 Team Lead Kozhikode Kakkanchery
🏢 Delhivery
📍 Kakkanchery