Role & responsibilities
Timely closure of customer complaints.
Regulatory complaint management and compliance.
Team productivity and performance management.
Quality assurance and governance adherence.
Complaint trend and root-cause analysis reports.
Management dashboards and operational reviews.
Process improvement and customer experience initiatives.
Effective communication with internal and external stakeholders.
Continuous improvement initiatives to enhance customer experience
Preferred candidate profile
Graduate in any discipline.
6 to 10 years of experience in Customer Service, Complaints Management, Operations, or Grievance Redressal.
Minimum 3 to 5 years of people management experience.
Experience in Life Insurance, General Insurance, industry preferred.
📌 Team Leader Complaints Management Unit Mumbai (India)
🏢 INDUSIND NIPPON LIFE INSURANCE
📍 India
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