Sky Service Potential - Team Leader -Sky Channel-Contact Centre Inbound - Lead and manage a team in an inbound contact centre workplace.
Responsible for overseeing daily operations and ensuring service quality.
Coordinate with the Sky Channel team to meet service targets.
Facilitate communication between team members and higher management.
Monitor team performance and provide guidance for improvement.
Handle escalations and maintain customer satisfaction.
Ensure adherence to company policies and procedures.
Support training and development initiatives for team members.
📌 Team Leader Inbound Contact Centre Noida (India)
🏢 Kotak Mahindra Bank
📍 India
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