Track Lead - Change Management, ServiceNow

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities
Enhance Operational Systems By Implementing Change

Management Practices And Itil Principles To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
Collaborate With Clients To Understand Their

Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
Lead And Mentor The Project Team

By Fostering Transparent Communication Of Project Goals,



Promoting A Culture Of Accountability And Teamwork.
Introduce Cutting-edge Ideas For Process

Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
Provide Tailored Solutions That Address Customer

Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.

Skill Requirements
Robust Understanding Of Change Management And

Itil Methodologies
Proficiency In Using Snow

Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
Excellent

Problem-Solving Skills And Ability To Implement Process Improvements
Solid Leadership And Mentoring

Capabilities
Effective Communication And Stakeholder Management

Skills

Other Requirements
Itil Foundation

Certification (Optional But Valuable)
Change Management

Certification (Optional But Valuable

📌 Track Lead Change Management, Servicenow Gautam Buddh Nagar
🏢 HCLTech
📍 Gautam Buddh Nagar