Track Lead - Incident Management, ServiceNow

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities
Enhance Operational Systems By Implementing Itil

Best Practices And Leveraging Tools Like Snow Admin And Bmc Remedy To Improve Management Reporting And Streamline Information Flow.
Analyze Client Requirements And Ensure That The Support Team Consistently Meets Or Exceeds Client Expectations Through Proactive Incident Management And Effective Use Of Ca Service Desk.
Lead And Mentor The Project

Team,



Fostering Transparent Communication Of Project Goals And Objectives While Promoting Collaboration And Accountability Within The Team.
Innovate Process Development By Introducing Current

Ideas And Methodologies In Incident Management, Driving Overall Organizational Progress And Efficiency.
Provide Tailored Solutions To Meet Customer

Needs Through Comprehensive Understanding Of Incident Management Workflows And Effective Utilization Of Automation Tools To Achieve Business Results.

Skill Requirements
Robust Understanding Of Incident Management Principles And Itil Framework
Proficient In Tools Such As

Servicenow, Bmc Remedy, And Ca Service Desk
Excellent

Problem-Solving Skills And Ability To Drive Operational Improvements
Robust Leadership Capabilities With Experience In

Team Management And Communication

Other Requirements
Itil Foundation

Certification (Recommended)
Servicenow Administrator

Certification (Optional But Valuable)
Bmc Remedy

Certification (Optional But Valuable

📌 Track Lead Incident Management, Servicenow Gautam Buddh Nagar
🏢 HCLTech
📍 Gautam Buddh Nagar