Quality Analyst

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Market-competitive salary

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Posted few hours ago

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About the job

We're Hiring || Quality Analyst || Malad || Voice Process
Location: Mumbai (Malad)
Working Days: 06 Days a week
Shifts: Day Shifts

Key Responsibilities:
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
Provide constructive feedback and coaching to agents to improve performance.
Identify gaps in communication, process adherence and customer handling
Prepare and maintain quality reports, dashboards and analysis for leadership
Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.

Earn certifications in these skills
5 more skills

Who can apply

Only those candidates can apply who:




have minimum -1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Market-competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Quality Analyst Maharashtra
🏢 TP
📍 Maharashtra