Role & Responsibilities
Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
Manage team performance, productivity, quality, collections, and SLA/KPI targets.
Handle International Voice Collections, customer escalations, and stakeholder management.
Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
Drive process improvements, automation, transitions, and operational excellence.
Collaborate with Finance, Sales, Operations, and other cross-functional teams.
Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements
10+ years overall experience with 4+ years Team Lead/Managerial experience.
International Voice + Portfolio Handling – Mandatory.




2+ years B2C Collections/O2C experience – Mandatory.
Domestic Voice experience not acceptable.
Excellent communication, leadership, analytical, and stakeholder-management skills.
Comfortable with US shifts and one-way cab facility.
PF registration with previous organization is mandatory.
Knowledge of SAP/Oracle/ERP systems preferred.
Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Skills:- Order to cash, B2B Collections, Collections, Accounts payable, Accounts receivable, Financial accounting, Recovery management, Financial analysis and Team leadership

📌 Managerb/otc Collections Kolkata
🏢 Growing Stars Consulting Private
📍 Kolkata