Sales Coordination
Handle customer enquiries and coordinate with the Sales Team.
Prepare quotations and commercial offers.
Follow up for Purchase Orders and customer approvals.
Process and maintain sales orders.
Coordinate with Production, Purchase, Stores and Dispatch.
Track order status and provide regular customer updates.
Maintain enquiry, quotation and order records.
Coordinate dispatch documentation.

Service Coordination
Receive and record customer complaints/service requests.
Coordinate service calls with service engineers.
Prepare daily and weekly service schedules.
Coordinate customer site visits.
Monitor breakdown complaints and pending service calls.
Follow up with engineers until service complaints are closed.
Obtain service reports and customer confirmation.
Prepare service/repair quotations where required.
Follow up for service quotation approvals.
Coordinate spare-parts requirements with Stores/Purchase.
Maintain AMC and service records.

Customer Coordination
Handle customer calls and emails professionally.
Provide timely updates regarding orders and service.
Maintain positive customer relationships.
Escalate critical issues to the Sales/Service Head.




Ensure customer complaints are followed up until closure.

Billing & Payment Coordination
Coordinate with Accounts for timely invoicing.
Share invoices and supporting documents with customers.
Follow up for outstanding payments.
Maintain customer-wise payment follow-up reports.
Coordinate with Accounts for payment receipt confirmation.

MS Excel & MIS – Mandatory

Candidate should have good working knowledge of MS Excel

Qualification
Graduate / Diploma in any relevant discipline.
2–3 years of relevant experience.
HVAC / Air Conditioning / Cleanroom / MEP / Engineering industry experience preferred.
Valuable MS Excel and MS Office knowledge is mandatory.
ERP/Tally/CRM knowledge will be an advantage.

Key Skills
Good communication and customer-handling skills.
Strong follow-up and coordination skills.
Good Excel and MIS preparation skills.
Positive email drafting ability.
Good documentation skills.
Ability to handle multiple activities simultaneously.
Proactive and responsible attitude.
Ability to work under pressure and meet deadlines.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Coordinator Cum Service Coordinator – Hvac Industry Thane
🏢 Advantek Air Systems
📍 Thane